Frequently Asked Questions

Viewings & Showings FAQs

  • If the property is listed on our website (or Zillow, Realtor, RentRedi, Trulia, Hotpads), it is generally still available. However, if you would like to avoid paying the application fee before applying, we encourage you to call our office to check whether there are any applications currently pending for the property.

    If you do not see the property listed on our website, or you are unable to click the “Apply with RentRedi” button, the property is no longer available or has already been rented.

  • Showings will ONLY be scheduled after we have received Proof of Income and a valid Photo ID. Please send these items to us via email with the subject heading “Requesting Showing”.

Applications & Screenings FAQs

  • Our application fees are set directly by RentRedi, the platform we use to process all rental applications. The fee is determined by RentRedi and covers the cost of credit, background, and eviction history checks. This fee is paid securely through the app when submitting your application and is nonrefundable.

    Every occupant over 18 years of age must apply. Any cosigners will need to apply as well.

  • Rental Applications are typically processed within 48 hours. This allows us time to verify income, rental history, and review both the credit report and background check. In some cases, it may take a little longer if we’re waiting on documentation or references, but we aim to make decisions as quickly as possible.

  • Income requirements are a minimum of 3 times the monthly rent.

    Credit requirements are based on the credit score, credit payment history, and debt to income ratio.

  • The security deposit is an upfront pre-move-in fee that is held in a Trust Account until the end of the lease when the tenant moves out. The security deposit is due within 48 hours of the acceptance of your Application to secure the property. The security deposit amount ranges from 1 months rent up to 2 months rent depending on your credit score: 700+ is 1 months rent, 600+ is 1.5 months rent, and 599- is 2 months rent.

    Upon move out, your security deposit will be mailed to your forwarding address within 30 days. Any and all repairs, repainting, trash removal, cleaning, and/or other expenses that are attributed to restoring the property to its condition prior to your tenancy will be deducted from your security deposit. Please refer to your Residential Rental Contract and the Move-out Instructions and Information Form for more information.

  • Yes, Renters Insurance is required with a minimum $100,000 Liability Limit. Keys Property LLC’s Lease requires Tenants to acquire and email proof of this Policy.

  • We require the following items to be completed prior to your move-in date. If they are not completed, we will extend the move-in date until we receive confirmation they have all been completed.

    • Security Deposit: required to be paid within 48 hours of your Application being accepted in order to hold the property.

    • Sign the Lease Agreement within 48 hours of your Application being accepted. If it is not signed in that time frame we will move on to the next applicant.

    • Renters Insurance: copy of the Policy must be emailed to Keys Property LLC in order to gain access to the property.

    • First Month’s Rent: required to be paid in full 5 days prior to gaining access to the property.

    • Utilities: must be transferred into tenants’ name 5 days prior to gaining access to the property.

  • To submit an Application, download the RentRedi for Tenants app, create an account, and search for the property using the Unit Code provided in the listing. Please be sure to review the prequalifications on the Tenant Resources page prior to submitting your Application.

    All applications received will be processed on a first come basis. We will process applications up until the point where a signed lease and security deposit is received. Applications typically take on an average of 72 hours to process depending on how fast requested supporting documentation is received. Once an application is approved the applicant has 48 hours to provide Keys Property LLC with the deposit to secure the property.

    In addition to the Application, you will also be required to provide a copy of a valid form of identification and proof of income including 30 days’ recent pay stubs/employers information. If self-employed please provide 2 years most recent tax returns and 2 months’ bank statements.

Pet FAQs

  • Our Pet Policy allows approved pets in select properties, but all pets must be disclosed and approved before move-in. We require a clear photo of the pet with the applicant as well as proof that all vaccinations are current and up to date. Check the Property Listing to verify if pets are allowed for the specific property you wish to apply for.

    • There is a nonrefundable $500 pet cleaning fee due at the start of the lease to cover additional cleaning and sanitation. This fee is required to be paid prior to gaining access to the property.

    • In addition, monthly pet rent will be added to the regular rent amount. This amount will vary between $35-$100/month per pet.

      • $35 per month per cat (any weight)

      • $50 per month per dog (under 50 pounds)

      • $75 per month per dog (51-75 pounds)

      • $100 per month per dog (over 75 pounds)

    • To help maintain the condition of the property, quarterly inspections will be conducted to ensure there is no pet-related damage or maintenance concerns. Unauthorized pets are not permitted and may result in lease violations, additional charges, and/or eviction.

    Please note that if a property allows pets, there is a strict limit of no more than two pets per property. Generally, only cats and dogs are accepted. Other types of animals, including but not limited to reptiles, birds, rodents, or exotic pets, are not permitted unless explicitly approved in writing by management.

  • The following list are dog breeds that are considered aggressive by most insurance companies and therefore in most cases are not allowed: Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chows Chows, Doberman Pinschers, Akitas, Wolf-hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, and Siberian Huskies.

Troubleshooting FAQs

  • If you’ve lost power in your home, first check to see if there is an area-wide power outage by contacting your utility provider or checking their outage map online. If the issue isn’t widespread, try resetting any tripped GFCI outlets, which are usually found in kitchens, bathrooms, and garages. These outlets have built-in reset buttons that may restore power to certain areas. If power is still not restored, please submit a maintenance request through the RentRedi app so we can investigate the issue and send the appropriate technician if needed.

  • If the smoke alarm and/or carbon monoxide alarm does not work, check the following: First, replace the batteries. Normally the alarm will emit a beeping sound when the batteries are not working or losing their charge. If a new battery does not work, submit a maintenance request in RentRedi. It is important to replace batteries and NOT disconnect or remove any alarms.

  • Submit a maintenance request on the RentRedi app. Inform us if something is displayed on the thermostat (if it doesn’t show anything it could be the batteries, just change them and see if the problem is resolved). Also, let us know if the HVAC unit outside is working but not cooling (air flowing from the indoor vents). Lastly, verify if the filter is dirty and needs to be replaced. When they become too dirty air will not properly flow to the HVAC unit.

  • If your toilet is overflowing, the first step is to turn off the water supply. Look for the shutoff valve located behind the toilet near the floor and turn it clockwise to stop the flow of water. Next, try to clear the blockage with a plunger. If the issue continues or you’re unable to stop the overflow, submit a maintenance request immediately through the RentRedi app with a photo or video so we can dispatch the appropriate help as quickly as possible. Please review the terms outlined in your Lease for details on who is financially responsible for plumbing issues.

  • If a pipe is leaking and causing flooding, immediately turn off the main water supply to the home to prevent further damage. The main shutoff valve is usually located where the water line enters the house—often in a utility area, basement, crawlspace, or outside near the foundation. The location of this valve was shown to you at move-in, so please ensure you are familiar with its placement. Once the water is off, call the maintenance coordinator and then submit a maintenance request in the RentRedi app.

Safety & Security FAQs

  • For your security, we do NOT schedule contractors, maintenance personnel, or vendors to enter an occupied property without prior approval from the tenant, except in the case of a documented emergency where immediate action is necessary. Furthermore, we require the tenant to be home when access is needed unless written approval is given to the management company.

  • Our properties are not childproofed prior to occupancy. It is the tenant’s responsibility to install and maintain any child safety devices they deem necessary, including cabinet locks, outlet covers, furniture and appliance anchors, safety gates, and other childproofing measures.

  • If you experience a true maintenance emergency (such as a major water leak, gas odor, fire, or complete loss of essential utilities), contact emergency services first if there is an immediate threat to life or safety. Then notify our office by calling or emailing us at the contact information listed at the bottom of the website. Some situations may require you to contact your utility company.

  • Tenants are responsible for securing the property which includes locking doors, windows, garages, outbuildings, and personal belongings. Renter’s Insurance is required during your tenancy which protects your personal property against theft, fire, water damage, and other unforeseen events.

  • Please notify our office immediately if you discover any condition that could present a safety hazard, including damaged railings, exposed wiring, plumbing leaks, broken locks, or trip hazards. Prompt reporting helps us address issues quickly and maintain a safe living environment.

Miscellaneous FAQs

  • We prefer email over calls because it allows us to keep a clear written record of all communication and ensures we don’t miss any important details. Email also gives us time to review your questions thoroughly and respond accurately, especially when we’re managing multiple properties and requests throughout the day. This helps us stay organized and provide more efficient service to everyone.

  • No, you can not.

    The security deposit is used to cover expenses of repairing any damage or alterations to the property that are beyond normal wear and tear. The tenant may receive a full refund or a portion of the security deposit based on deductions from damages that are beyond normal wear and tear. The refund check will be mailed to your forwarding address along with the Security Deposit Refund Statement within 30 days of move out.

  • Rent is due on the 1st of the month and is considered late after the 5th. If your rent is overdue then the tenant will incur a late fee equal to 5% of the monthly rent. On the 6th of the month a 10-Day Notice To Quit will be given to the tenant requiring rent and all late fees be paid within 10 days to avoid eviction. If the total amount due has not been paid by the deadline an eviction will be filed with the court to regain possession of the property.

  • If you’re preparing to move out, it’s important to leave the home in good condition to avoid any charges that will be deducted from your security deposit. Start by reviewing your lease, the Move In/Out Checklist, and the Move Out Information Form. Move out tasks include cleaning thoroughly, removing all personal belongings, and making sure the yard is maintained. Don’t forget to patch any holes from nails or screws and replace any missing or broken items. All keys, garage remotes, and any other access devices must be returned.

  • Any and all repairs, repainting, trash removal, cleaning, and/or other expenses that are attributed to restoring the property to its condition prior to your tenancy will be deducted from your security deposit. Please note that typical handymen charge $55-$85 per hour and other specialty services (such as drywall, plumbing, HVAC, etc.) may charge a larger amount per hour and may have a minimum service fee regardless of the size of the job. These labor costs will be added to the costs of repair that are needed to restore the property to its condition prior to your tenancy.